Support

Welcome! You can raise a request for Support using the options provided.

What can we help you with?

Product trial questions

Required fields are marked with an asterisk

{"xsrfToken":"a1a46e03cf2865b76b1dcbcd540548b51e0022a6_lout","branding":{"id":"7","key":"support","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/7"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"service desk","sharedPortalName":"DEMO COMPANY","userInitialAnnouncementHeader":"announcement","userInitialAnnouncementMessageWiki":"just an example how to inform customers quickly","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Service Desk","sharedPortalName":"Onlio APS","localeDisplayName":"English (United States)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"en-GB":{"helpCenterTitle":"service desk","sharedPortalName":"DEMO COMPANY","announcementHeader":"announcement","announcementMessage":"just an example how to inform customers quickly","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#39b4ba","helpCenterTitleColor":"#e5f609","bannerMediaApiUrl":"https://api.media.atlassian.com/file/505d8108-8fc0-40d5-927e-26445a47f0cf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYjk3ZTdhYy01NGQ3LTQ3NzEtYWFkYi05YWZmMzAxYmU3ODgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUwNWQ4MTA4LThmYzAtNDBkNS05MjdlLTI2NDQ1YTQ3ZjBjZiI6WyJyZWFkIl19LCJleHAiOjE3NTE2ODA3MjYsIm5iZiI6MTc1MTY4MDEyNn0.4KrMN0J7UjgKknjOQv2q8tudV737z3m0ABASWhUKD2s&client=ab97e7ac-54d7-4771-aadb-9aff301be788&height=300&mode=fit","bannerMediaApiFileId":"505d8108-8fc0-40d5-927e-26445a47f0cf","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"support","projectId":10313,"serviceDeskId":7,"name":"Support","description":"Welcome! You can raise a request for Support using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"59","name":"Formulář v žádosti","descriptionHtml":"","callToAction":"Formulář v žádosti","introHtml":"The type of request is explained here.","icon":10550,"iconUrl":"https://demo.jira.onlioaps.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[15],"key":""},{"id":"44","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10536,"iconUrl":"https://demo.jira.onlioaps.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[15],"key":""},{"id":"46","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10549,"iconUrl":"https://demo.jira.onlioaps.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[15],"key":""},{"id":"45","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10541,"iconUrl":"https://demo.jira.onlioaps.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[15],"key":""},{"id":"48","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10545,"iconUrl":"https://demo.jira.onlioaps.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[15],"key":""},{"id":"242","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.","icon":10512,"iconUrl":"https://demo.jira.onlioaps.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[15],"key":""},{"id":"49","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10535,"iconUrl":"https://demo.jira.onlioaps.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[15],"key":""},{"id":"50","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10539,"iconUrl":"https://demo.jira.onlioaps.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[15],"key":""},{"id":"43","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10520,"iconUrl":"https://demo.jira.onlioaps.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[15],"key":""},{"id":"47","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://demo.jira.onlioaps.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":15,"name":"General"}],"orderMapping":{"15":[242,59,43,44,45,46,48,49,50]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c3c5be92-30ac-3b02-a9d8-e13c9acdfc79","appLinkName":"System Confluence","appLinkUrl":"https://onlioaps-demo.atlassian.net/wiki","spaceKey":"SKB","spaceName":"Support KB","spaceUrl":"https://onlioaps-demo.atlassian.net/wiki/spaces/SKB","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":7,"kbLinkDomainURLs":["https://demo.jira.onlioaps.com","https://onlioaps-demo.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYjk3ZTdhYy01NGQ3LTQ3NzEtYWFkYi05YWZmMzAxYmU3ODgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE2ODEzMjYsIm5iZiI6MTc1MTY4MDEyNn0.l5NkGXKlBGfO2I0mkFL0ymqxEfmB3lsPVNQMi8WrF3g","targetCollection":"upload-project-10313","endpointUrl":"https://api.media.atlassian.com","clientId":"ab97e7ac-54d7-4771-aadb-9aff301be788","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":45,"projectId":10313,"issueType":{"id":"10108","name":"Support"},"form":{"name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","intro":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","instructions":"","icon":10541,"iconUrl":"https://demo.jira.onlioaps.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/45","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/45","calendarParams":{"firstDay":1,"date":"2025-07-05T03:48:46+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%d.%m.%Y","dateTimeIfFormat":"%d.%m.%Y %H:%m","timeFormat":"24"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c3c5be92-30ac-3b02-a9d8-e13c9acdfc79","appLinkName":"System Confluence","appLinkUrl":"https://onlioaps-demo.atlassian.net/wiki","spaceKey":"SKB","spaceName":"Support KB","spaceUrl":"https://onlioaps-demo.atlassian.net/wiki/spaces/SKB","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":7,"kbLinkDomainURLs":["https://demo.jira.onlioaps.com","https://onlioaps-demo.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYjk3ZTdhYy01NGQ3LTQ3NzEtYWFkYi05YWZmMzAxYmU3ODgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE2ODEzMjYsIm5iZiI6MTc1MTY4MDEyNn0.l5NkGXKlBGfO2I0mkFL0ymqxEfmB3lsPVNQMi8WrF3g","targetCollection":"upload-project-10313","endpointUrl":"https://api.media.atlassian.com","clientId":"ab97e7ac-54d7-4771-aadb-9aff301be788","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=onlioaps-demo","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"a1a46e03cf2865b76b1dcbcd540548b51e0022a6_lout","baseUrl":"https://demo.jira.onlioaps.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://onlioaps-demo.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"ab97e7ac-54d7-4771-aadb-9aff301be788","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"07f1a31355164ff4ae135200584d1740","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}